01 Privacy Notice
In accordance with the General Data Protection Regulation and related UK
data protection legislation, we are committed to protecting the
confidentiality and security of the information that you provide to us.
This Privacy Notice is designed to help you understand how we collect and
use your information.
We may collect information from you about other people, for example, family
members who may drive your van or who may be included on a household
insurance policy. If you give us information about another person, it is
your responsibility to ensure and confirm that:
- you have told the individual who we are and how we use personal information, as set out in this Privacy Notice; and
- you have permission from the individual to provide that personal information to us and for us to use it, as set out in this Privacy Notice.
If you have any questions or queries about this policy, please contact us.
02 Who are we?
The Insuretec Solutions Ltd websites are owned by InsureTec Solutions Ltd (ITSL), 7 Esplanade, St. Helier, Jersey, Channel Islands, JE2 3QA. InsureTec Solutions Ltd is an Appointed Representative of Business Insurance Solutions Ltd who are authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 513256.
03 How to contact us
For any questions or concerns relating to this Privacy Policy or our data
protection practices, or to make a subject access or any other request
regarding the information we hold, please contact us via the My Portal App,
or at:
InsureTec Solutions Limited,
c/o BISL, 1st Floor, 2 Bishops Wharf, Walnut Tree Close,
Guildford, GU1 4UP.
☎️
0333 200 1466
04 Why we need and how we use your personal information
We only collect, use and store your information where we have lawful grounds
and legitimate business reasons to do so.
We collect, use and store your personal information in order to fulfil
requests for quotes, products and services as part our insurance broking,
claims handling and risk management business. It may also be used to verify
your identity, to administer payments and to enable us to carry out
anti-money laundering and other financial crime checks where required. If
you pay by instalments your information may also be used to arrange credit.
The use of your data is essential for us to check your identity, to enable
you to enter into an insurance contract and for the insurance to operate (in
the event of a claim, for example). We may also use it keep our records up
to date, to notify you about changes to our service and to help us to
develop new products and services.
If you do not provide the information required, we are unlikely to be able
to arrange your insurance and may not be able to provide certain services to
you.
We may monitor calls, emails, text messages and other communications with
you. When you contact us, we may keep a record of that correspondence and
any information provided to us during that or any subsequent communication.
We use cookies for collecting user information from the site. Please see our
more detailed Cookies Policy
for further information about how these are used. Please note that the
Website will not function if you have disabled the cookies. Cookies are
messages given to a web browser by a web server. The message is then stored
by the browser in a text file called cookie.txt. Each time the browser
requests a page from the server, this message is sent back. A cookie's main
objective is to identify users and personalise their visit by customising
web pages for them, for example by welcoming them by name the next time they
visit the site. A site using cookies will usually invite you to provide
personal information such as your name, your email address and interests. We
may use cookies to store information such as your user identification number
to allow us to identify whether you have registered to use particular parts
of the Website which you are using. We will only use cookies from your
cookie file placed there through your web browser's interaction with the
Website.
On occasion we may need to re-run the information provided in order to run
tests to ensure our systems are operating correctly.
05 Other Uses of Data
Marketing
You may receive some information from time to time according to your contact
preferences, and we will use your postal address, email address and
telephone number to send you marketing materials by post, email, telephone
call or SMS.
You can unsubscribe from emails by clicking on the unsubscribe link on any
marketing communications we send you or by contacting 03332001466.
If you have already consented, or where we use legacy data we hold for
marketing purposes and wish us to stop using your information for this
purpose or any other purpose, then please contact us.
This will not impact any communications that we need to send you for the
purpose of your quote, for example confirmation of your quote or your
account details, or notifications we need to send you regarding
communications necessary for any other services you have requested that we
provide to you.
Market Research
From time to time we may want to use your postal address, email address
and/or telephone number to contact you to assist us with our research by
asking you a few questions about the service you have received or by asking
if you would like to complete a review of our services. We may sometimes ask
market research companies to contact you on our behalf.
If you would prefer us not to contact you for market research purposes then
you can let us know by contacting us at
0333 200 1466
Research and Analysis Activities
We and our partners use data relating to your quotes, including the personal
data you input to request your quotes and information about the policies or
contracts you have taken out, to carry out various research and analysis
activities to help us to regularly review and improve the products and
services we or our partners provide and carry out research. We also share
this data with our insurance providers and comparison service providers to
enable them to use this data for these purposes. Where possible, data will
be shared on an anonymised basis. The data will not be used to make any
decisions that will affect you or any other individual and we require our
partners and comparison service providers to delete the data as soon as the
relevant research and analysis activity is concluded.
We also use the data that we collect about you through your Website usage to
carry out research and analysis into usage and activities on our Website to
enable us to continue to improve our Website and our products and services.
We and/or other parties may use your information for purposes such as
statistical and trend research and analysis which may include computerised
processes which profile you. Automatic profiling helps us understand,
predict and forecast customer preferences and to improve the products and
services we offer and to assess which products might be most suitable for
you.
In relation to personal data used for the purposes we process this data
because we have a legitimate business interest in carrying out these
activities to promote and improve our business. We have ensured appropriate
safeguards to protect your rights when processing this data for these
purposes.
Nature of personal
information
Personal data is any information that may identify a living
individual.
We collect personal information such as name, contact details, date of
birth, gender, marital status, financial details, employment details and
other personal details depending on the nature of the insurance and other
services we offer.
We may collect, use and store sensitive personal information such as
criminal convictions and medical conditions as necessary in relation to
insurances such as motor, home, travel and health insurance. This
information may be shared with insurers, insurance product providers and our
third party service providers. Where necessary, we shall obtain your consent
to the processing of such information.
Sharing information
We will only supply your personal information to other parties where such a
transfer is a necessary part of the activities that we undertake, where you
give us consent or where we are required to do so by law or regulation (e.g.
where the disclosure is necessary for the purposes of the prevention and/or
detection of crime).
As an intermediary we must disclose personal information to insurance
companies, underwriting agencies, business partners and other parties in
order to provide our products and services and to enable you to enter into
insurance contracts. Examples of other parties include other insurance
intermediaries, loss adjusters, regulatory bodies, legal and accountancy
firms involved in the claims handling process. We may also share your
personal information with fraud prevention agencies such as the Claims and
Underwriting Exchange Register and Motor Insurance Anti-Fraud and Theft
Register. We may pass information relating to your insurance policy and any
incident to the operators of these registers, their agents and
suppliers.
For motor insurance we share it with the Motor Insurance Database (MID)
which may be used to establish whether a driver is insured to drive a
vehicle and/or for preventing or detecting crime. If you are involved in an
accident in the UK or abroad, the MID may be searched to obtain relevant
policy information. You can find out more at www.mib.org.uk
We may also disclose your information to service providers engaged to
perform services on our behalf. Such service providers are contractually
restricted from using or disclosing the information we give them except as
necessary to perform services on our behalf or to comply with legal
requirements.
We only share your information if we are satisfied that our partners or
suppliers have sufficient measures in place to protect your information in
the same way that we do.
We may also disclose personal information to new owners of our business in
the event that we are subject to a merger or acquisition. Disclosure may
also be made to enable company audits, regulatory inspections or to
investigate a complaint, suspicion of fraud or a security threat.
You understand that we may disclose the information you provide to relevant
other parties for the purposes described in this Notice.
06 Transfer of personal data outside the UK
Certain personal information held on our Information Technology systems may
be transferred across geographical borders in accordance with applicable
law.
By providing us with your information, you consent to the collection,
international transfer, storage, and processing of your information. These
transfers are governed by European Union (EU) standard contractual clauses
or equivalent data transfer agreements to protect the security and
confidentiality of personal information.
07 How long we keep information about you
We will keep your information for as long as it is required to enable us to provide quotations, administer your insurances, offer renewal and respond to any claims or complaints (which may arise after the period of insurance has expired). This will usually be a minimum period of seven years or otherwise as determined by law or regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.
08 Your data protection rights
You have certain legal rights under UK data protection law and
regulations,
summarised as follows:
- The right to be informed about our data processing activities, including through Privacy Notices such as this.
- The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
- The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
- The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services.
- The right to data portability. On your request, we will provide you with your personal data in a structured format.
- The right to object. You have particular rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for profiling, direct marketing or research purposes.
If you want to invoke any of these rights please write to us at the above contact details.
09 Withdrawal of consent
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us at the contact details provided above.
10 How to make a complaint
If you wish to make a complaint about how we hold or use your data, please
contact us via the My Portal App, or here:
InsureTec Solutions Limited
c/o Business Insurance Solutions Limited,
1st Floor, 2 Bishops,
Wharf, Walnut Tree Close, Guildford, GU1 4UP.
☎️
0333 200 1466
If you are dissatisfied with how we deal with your complaint, you may
contact the Information Commissioner's Office:
The Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire,
SK9 5AF;
🌐
www.ico.gov.uk
11 Information from other sources
We may use legal public sources such as the electoral roll and other third
party sources such as credit reference agencies to obtain information about
you, for example to verify your identity or check your credit
history.
We also obtain information about you from credit reference agencies and
similar third parties. Some personal information may be provided to us by
third parties such as insurance companies, other insurance intermediaries
and motor vehicle licensing authorities. In some cases, you will have
previously submitted your personal information to them and given them
approval to pass this information on for certain purposes.
Such information will only be obtained from reputable sources which operate
in accordance with the General Data Protection Regulation.
12 Children's Privacy – Those Under 18 Years Old
Our Website is not intended or designed to attract children under the age of 18 years old. We do not knowingly collect personally identifiable data from children under the age of 18 years old. If you are under the age of 18 years and would like to ask a question or use this site in any way which requires you to provide your personal information, please get your parent or guardian to use the site on your behalf. This shows our commitment to protect the privacy of children by making reasonable effort to ensure that a parent has authorised the collection of the child's personal data.
13 Other Websites/Information
This privacy notice only covers our Website. Any other websites which may be
linked to our Website are subject to their own privacy notice, which may
differ from ours. Please check their respective websites for their own
privacy notices.
Our Website does not enable our visitors to communicate with other visitors
or post information to be accessed by others.
We may amend this Privacy Notice from time to time for example, to keep it
up to date or to comply with legal requirements. The latest version of this
policy can be found at www.vancompare.com
