It’s official: Kwik Fit has gone all-in on telematics.
The British car servicing and repair company has installed telematic tracking devices on every vehicle in its 200-strong fleet of vans. And the goal is to improve driver behaviour on the road whilst implementing operational efficiencies to boost customer service.
The telematic technology has been provided by Telogis, following a successful six-month trial of Telogis’ cloud-based software platform.
“For forward-thinking companies like Kwik Fit, adopting a single platform for all their connected vehicle services and layering in their own proprietary customer specific data makes perfect business sense in helping them to provide an excellent service to customers, while optimising resources and managing costs,” said Sergio Barata, general manager at Telogis.
Later this year, Kwik Fit also plans to launch its Mobile Control Centre Application. This will work in conjunction with the technology from Telogis to facilitate mobile van route optimisation and identify opportunities for innovative customer service.
In commenting on this, Kwik Fit operations director Simon Lucas said:
“Introduction of the latest telematics technology across our mobile fleet will deliver a raft of benefits to the technicians who drive the vehicles, the business and our customers... Based on the data received we will be able to make targeted improvements in driver behaviour and vehicle utilisation.”
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