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Last updated: 19 March 2026
Mercedes’ Rescue Assist system uses QR “rescue code” stickers so emergency services can access a vehicle-specific rescue sheet at the scene of a collision. The idea is simple: when responders know where key structural sections and hazardous systems are located (such as fuel tanks, batteries/high-voltage parts and airbags), they can work more safely and efficiently.
How the QR rescue stickers work
When the QR code is scanned, it links to the correct rescue sheet for that exact vehicle/model. Rescue sheets are designed to show information emergency teams may need quickly, such as the location of hazardous components and where it’s safer to cut or spread during extrication.
Rather than claiming a fixed time saving, the purpose is to save valuable time on site and reduce avoidable risk during rescue.
Where the stickers are fitted
Mercedes’ rescue sticker guidance describes two placements chosen because they’re more likely to remain accessible after a crash:
- Inside the fuel filler flap, and
- On the opposite B-pillar (door pillar)
What if there’s no signal?
Mercedes’ digital rescue sheets service supports offline use by downloading the required data so it can still be accessed when mobile coverage is weak (for example, in tunnels or rural areas).
UK rollout and whether it’s still relevant
This was initially reported as a UK van rollout in the mid-2010s. Mercedes-Benz Vans UK said rescue QR code stickers would be standard on new vans from August 2015, and that stickers could be retrofitted to Mercedes vans built since 1996 (reported as free of charge via Mercedes service partners).
The scheme remains relevant today because Mercedes still publishes rescue sheets and QR-code guidance for current van models (including EVs).
What van owners and fleet managers can do now
- Check for stickers on the fuel flap and B-pillar during handover or servicing.
- Save or print the rescue sheet for your van using Mercedes’ rescue sheet finder (VIN/FIN search and QR scan are supported).
- For older vehicles, ask your Mercedes service partner about retrofit eligibility (especially useful for mixed-age fleets).
Sources
- Mercedes-Benz Cars UK, Roadside Assistance & Rescue Assist (explains Rescue Assist QR rescue codes and purpose): View source
- Mercedes-Benz, Digital rescue sheets / rescue sticker information (VIN/QR lookup + offline mode + sticker placement guidance): View source
- Mercedes-Benz Vans UK (media release), Mercedes-Benz Vans UK Rolls Out Rescue Assist Stickers (mentions Aug 2015 standard fitment and retrofit for vans since 1996): View source
- Automotive World, Rescue stickers with QR codes now standard on all new Mercedes-Benz vans (retrofit since 1996 via service partners): View source
- Mercedes-Benz Vans Owner’s Manuals (example: eSprinter QR code placement guidance): View source
VanCompare Editorial Team
The VanCompare Editorial Team produces clear, practical guidance on UK van insurance and related topics. We work with FCA authorised insurance providers and use insurer information where relevant to explain cover in plain English and help drivers make informed decisions.
Where relevant, our content is checked against publicly available UK guidance and information from sources such as the FCA and GOV.UK to help keep it accurate and up to date.
This content is for general information only and is not financial advice.
